All return, credit and /or exchange requests must be made within 14 days of order receipt. Returns for on-line purchases are only accepted on-line and not at a Patricia Wolf retailer. Customer satisfaction is our goal at Patricia Wolf. In the event that any unused product does not meet your expectations, it may be returned for credit or exchange, subject to item availability.
All Patricia Wolf purchases include information and instructions for exchanging, replacing, or crediting an item. Your shipment will include a return mailing label and return form, unless otherwise indicated.
All returns must have a Return Authorization before returning your item. Just call our office at 1-800-PAT-WOLF ( 800-728-9653) to explain your situation. We'll give you a Return Authorization Number and help you decide if you need an exchange or a refund. Include a copy of your invoice with the item being returned. It's that easy.
Regarding exchanges, your replacement product will be sent within 5 -10 business days if we have your item in stock. If it is not in stock, please allow 4 weeks for your exchange.
All returns will be credited to the original form of payment. A new order will be placed for the replacement item(s). Your credit card account will be credited upon processing of the returned item(s), and your credit should appear on your next statement. Please allow 12-14 business days for receipt and processing of your return. You will receive an email notification upon the completion of return processing.
If an item exchange is due to a mistake on the part of Patricia Wolf or issues of quality, the exchanged items will be shipped at no cost to you via Standard Ground delivery.
Gift recipients who return an item and do not want an exchange will be issued a merchandise credit. You will receive an email notification upon receipt of your return provided that email address is included on your Return/ Exchange form. Please allow 10-12 business days for receipt and processing of your return and merchandise credit.
Shipping fees will not be credited upon receipt of returned items. Any item that is not in its original condition, is damaged, worn, or missing embellishments may not be returned.
If you are missing or have misplaced your return label please call us at 1-800-PATWOLF.
Change of Order
Order changes may be made if the order has not yet been released for shipment. Adjustments to orders currently in process may be accommodated by speaking with a customer service representative at 1-800-PATWOLF.
